(+86) 181 6571 8550

Mon-Sat 9:00AM - 8:30PM

info@uicparts.com

Mon-Sat 9:00AM - 8:30PM

FAQ

Order Information

Regarding the price of accessories, we have uploaded a large number of products on our website. Please consult us for the price of the accessories you need to buy. You can contact us directly on the Contact us page, or send us an email. We will respond as soon as we receive an inquiry Quotation for you. Thank you.

Please contact us, we will inform you how to place an order. There are many ways to place an order for you to choose. Please tell us what product you need before placing an order, and we will quote for you immediately after receiving your inquiry. Thanks.
The life of the consumables we sell depends on several factors, such as the environment of use, frequency of use, how they are used, and more. Generally speaking, our consumables have undergone strict testing and quality assurance, and can obtain long-term service life under normal use conditions. In addition, for accessories with a warranty period, we will indicate it when we quote you. But we will provide you with lifelong technical support!

We recommend that you check the quantity, quality and appearance of the goods, as well as test them immediately after receiving them. If you have any questions, please contact us in time. If you have any comments or suggestions on our products or services, you are welcome to contact us at any time, we will serve you wholeheartedly. Thanks!

1. Email contact: You can contact us by email, and our salesman will reply your email as soon as possible.
2. Telephone contact: You can call our company’s salesman hotline, and our salesman will serve you wholeheartedly.
3. Online consultation: You can conduct online consultation through our website or social media platform, and our online salesperson will answer your questions.
4. You can also add our WeChat, Skype, WhatAPP and other chat tools.
Thanks.

We have been committed to providing high-quality after-sales service to ensure customer satisfaction and loyalty. Our after-sales service team is composed of experienced and highly professional staff, who will provide you with timely and thoughtful technical support and solutions. If you encounter any problems or questions, please feel free to contact our customer service center, we will solve it for you as soon as possible and ensure that your problems are properly handled. Our after-sales service commitment is to provide customers with first-class after-sales support and maintenance services on the basis of ensuring high-quality products.

Our after-sales service is generally available 7×24 hours a day. If you have any questions, you can contact our customer service center, and we will try our best to meet your needs. We promise to provide customers with the best quality after-sales service to ensure your satisfaction and loyalty.

Shipping Information

We take your order very seriously and will do our best to ensure timely delivery. According to our logistics arrangement and transportation method, usually our delivery time is 1~3 working days (the specific delivery time depends on your order). We will also track your order throughout and make sure it arrives on time. Any questions or special needs, please feel free to contact us, we will serve you wholeheartedly.

We attach great importance to the issue of order delivery timeliness and will do our best to ensure that your order is delivered in the shortest possible time. The specific delivery time varies depending on the region, logistics company, weather and other factors. We will choose the fastest and safest logistics method to process your order, and provide delivery information and logistics tracking service in time, so that you can keep track of the status of your order.

In order to track your shipment, we will provide you with a shipping notification email containing the waybill number and logistics company information immediately after shipment. You can use this information to track the shipment of your shipment on the logistics company’s website. If you need more detailed information, you can also contact our customer service team at any time and they will do their best to assist you.

Our shipments are usually handled using reliable logistics partners to ensure your order arrives quickly and safely. Our logistics partners include a number of international express companies, such as DHL, FEDEX, UPS, etc., as well as special logistics channels we use to deliver special goods. The specific express companies may vary according to regions and orders. If you have specific courier company requirements, please specify when placing an order, we will try our best to meet your requirements. If you have any questions about our logistics service, please feel free to contact us. Thanks again for your support and trust!

If the timeliness of the order is very urgent, please contact us directly for negotiation, and we will make emergency arrangements for you as quickly as possible. At the same time, we will also provide delivery information and logistics tracking services, so that you can keep track of the status of the order. If you have other special requirements or emergencies, please contact us in time, we will do our best to meet your needs.

In our return policy, if the item you received has any quality problems or shipping damage, we will provide you with a full refund or a free replacement. It is important to note that returned items must be in their original packaging and condition, and must be intact. The return process needs to provide relevant order and return information so that we can better handle it for you. For specific return policy details, please consult our customer service team.

Please contact us if any doubt !

Contact Info

If need any spare parts ,please don't hesitate to contact us .

Whatsapp:
(+86) 181 6571 8550

Monday to Sunday 9:00am — 8:30pm

info@uicparts.com

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